The fortunes of the lending industry have seen some significant swings due to reducing volumes, increased compliance cost and margins hitting an all-time low. There has been a lot of talk about digital mortgages and technology, but the adoption of these technologies and the return on the technology investment has shown no significant impact on the margins for many of the SMB mortgage and title companies. In such a scenario, what can a SMB mortgage/title company do? We recently engaged with an SMB mortgage company in a specialized lean analysis engagement, and we......

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